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Service Terms

Welcome to Sparkle Direct Cleaning. These Service Terms (“Terms”) govern your use of our website and our cleaning services. By booking a cleaning service or interacting with our team, you agree to be bound by these Terms. Please read them carefully before scheduling any services.

1. Services and Booking

  • Service Offerings: We provide professional residential and commercial cleaning services, including Standard Cleaning, Deep Cleaning, and Move-In/Out Cleaning.

  • Estimates and Pricing: Pricing varies based on the size of the property and the specific requirements of the job. We provide free estimates for clarity before services begin.

  • Appointments: You can schedule, modify, or cancel appointments by contacting our team directly. We kindly request adequate notice for any scheduling changes to accommodate our cleaning staff.

2. Access and Utilities

  • Property Access: You agree to provide our cleaning team with safe and timely access to your property at the scheduled time. If our team cannot access the property, a cancellation or late fee may apply.

  • Utilities: The property must have functioning utilities (electricity, hot and cold running water) enabled during the cleaning service to ensure our team can perform their duties effectively.

3. Satisfaction and Liability

  • Satisfaction Guarantee: If you are not completely satisfied with any area of our cleaning, please notify us within 24 hours of the service completion. We will review the feedback and, at our discretion, return to re-clean the specific area in question.

  • Limitation of Liability: Sparkle Direct Cleaning carries appropriate insurance coverage. However, we are not liable for pre-existing damages, wear and tear, or delicate/unsecured items that may become damaged during routine cleaning unless caused by direct negligence.